Returns & Exchanges
1. Address for returns and exchanges:
-  47, Yeonnam-ro, Mapo-gu, Seoul
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
-all returned items must be unworn, unwashed, complete with original tags.
If you are not satisfied with the goods, you can return them. Please send us a return request to our email mentioned below. It must be done within 14 days of original shipment date. We do not accept any return requests after 14 days of delivery. Shipping and handling is not refundable and all sale items are final purchase. We reserve the right to reject returns violating our Return Policy. Please follow the guidelines below.
• You are responsible for the return shipping costs unless a defective item is delivered to you.
• Please provide us with a tracking number for a returning package to our e-mail : firstname.lastname@example.org
• Please mark outside of the package as 'RETURNED GOODS' to avoid any customs charges. We are not responsible for any return custom charges made.
• Please make sure that the returns form is enclosed with your goods.
Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
Please include all contents of the original package and free gifts (if applicable) in your return packaging.
Shipping fee for any return caused by our fault will be paid by the company. However, if DHL’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.